Contact Us
Questions about an order, a product, or just want to share a styling story?
Our care team is here to help.
Hours of Operation
- Monday, Friday9:00 AM, 6:00 PM EST
- Saturday10:00 AM, 4:00 PM EST
- SundayClosed
Closed on public holidays. Messages received outside business hours are answered the next business day.
Response Times
- Email: within 24 hours on business days
- Phone: answered live during business hours
- Order issues: prioritized, usually replied to same day
Headquartered in Canada
SUTERAA is a Canadian brand based in North York, Ontario.
Free shipping within Canada only. No hidden fees at checkout.